About My History
My History has been running for nearly 7 years. In 2008 My History also took over the running of TWR Computing. My History was started by Tony Beardshaw in South Yorkshire, England. This new website is a recent development to make it easier for our American customers to place orders without the need to grapple with currency conversions. The price you see is the price you pay
Tony has over 12 years experience of genealogy and using family tree software. Nearly seven of those years have also been spent analysing and selling software to other people doing their family history. Tony is also working on a one name study of his surname. Employees working for the business are also encouraged to research their own family history and to use the software we sell. In fact, at least three members of staff were researching their family history before starting to work for the business.
We are therefore well placed to advise customers on what is best for their requirements. We offer advice and unlimited support to our own customers free of charge by e-mail. Normally we try to answer emails within 24 hours of receiving a request for support although the response time is often less.The My History business has always been and always will be, about quality of service and support.
Delivery and Tax
* We normally dispatch all in stock items same day (Monday - Friday).
USA delivery and Tax
All prices include airmail delivery to any state in the USA or province in Canada. The price you see is the price you pay.Policy
We respect your privacy :-We do not pass on customer's details to third partiesWe do not send unsolicited mailWe do not send unsolicited e-mailWe do not make unsolicited telephone callsWe do not send unsolicited faxWe do not send unsolicited text messagesWe only contact customers to
(1) confirm orders and dispatch arrangements
(2) resolve payment problems
(3) provide free unlimited support and advice on request
(4) advise of major new releases of software (only happens infrequently) We rely on customers to inform themselves what's new
(1) *most important* by revisiting our website frequently, updated daily
(2) by watching our advertisements in the family history press and on the GEN-MARKET e-mail list
(3) by visiting our stall at the major UK family history fairs nationwideSupport :-We provide our customers with free unlimited technical support and advice by telephone; international 011 44 1709 580066 or e-mail support@my-history.co.uk, normally 9am to 6pm Mon - Fri.Faults :-We will replace software that is physically faulty when received by our customerIn common with most software, we do not accept returns or provide refunds if the seal has been broken or if the software has been usedCancellation (Distance Selling Regulations) :-You may cancel your order and return the software at your expense within seven working days after the day following delivery provided that the seal on the software has not been broken and the software is unusedWe will need to deduct our cost of postage, packing and card processing expenses from any refund that we makeOrdering
Credit card, debit card, cheque, postal order, money orderYou may order using your Visa or Mastercard credit card; Maestro, Visa Delta, Visa Debit, Solo or Electron debit card through the secure server payments pages of HSBC as part of our checkout process; or by quoting your card details by telephone on 011 44 1709 586758 (international) or by post. Our postal (mailing) address is My History, 4 Mexborough Business Centre, College Road, Mexborough, South Yorkshire, S64 9JP, United Kingdom.Software
The software that we supply and support includes Custodian, Family Historian, Family Tree Maker including upgrades and data archive CDs, Genbox, Genmap UK, LDS Companion, Reunion for the Mac and upgrades, RootsMagic, The Master Genealogist (TMG) and upgrades
In the unlikely event that you find software available from another UK supplier at a lower all inclusive price, we will beat that price. Please bear in mind that our prices include unlimited telephone and e-mail support, normally 9am to 6pm Mon - Fri and 9am - Noon Saturday. Our telephone number 011 44 1709 586758 (international) is a normal number - not a premium rate number. If we are not available please leave a message and we will return your call.
All software is normally dispatched where possible same day* by airmail postal service.
* In the unlikely event that we are temporarily out of stock, we will contact you when we process your order.
As you may be aware, we have considerable experience in family history, local history, one-name studies, publishing, family history societies, computers, printers, programs and websites. Please do not hestitate to contact us if you have any questions or need advice. We are normally available 9am to 6pm Mon - Fri and 9am - Noon Some Saturdays.
Chart Printing at My History